We believe in increasing the speed and robustness of the services by delivering them through an Agile / ITSM solution that engages the teams.
Your employees want the ability to easily submit tickets or requests — when and how they are needed, and your agents need a tool where they can provide services with consistency.
EGA Futura gives both the end user and the agent exactly what they need for service success.
Consolidate, manage, and prioritize your incoming tickets into a user-friendly interface, gaining visibility and insights into the issues impacting your organization.
Execute your change plans with speed and accuracy, while formalizing your documentation and approval processes, and keeping your teams informed on potential impacts to the organization.
Drive efficiency throughout your Service Desk by building processes that automate ticket routing, initiate approvals, and alert your teams to potential impacts to your organization.
EGA Futura helps you document best practices and recommended solutions, giving your users the information they need without contacting the service desk, giving agents the opportunity to focus on bigger projects.
EGA Futura dashboards enable greater visibility into your service operations by providing a real-time snapshot into the current state of your service desk.
Highlight critical metrics, keep your team informed, and customize to meet your needs.
Escalate common trends impacting your organization, allowing you to analyze symptoms and root causes, ensuring your business continues to run smoothly.
Control your technology landscape by compiling hardware, software, vendor data, purchase orders, and warranties, in a single location.
EGA Futura offers a robust procurement module that enables you to organize all contracts and POs in a single location.
Track licensing, maintenance, and subscription obligations, quickly reference contract terms, automate approvals, and more.
Report on the data that matters to your team giving you the insights needed to make future decisions for your Service Desk.
With the EGA Futura Mobile app, service desk agents can access all of their tickets and service requests directly from their mobile device.
EGA Futura wasn’t the first ERP system to hit the market, but it’s dramatically different than the other ERP systems you might have used.
Unlike traditional ERP software, EGA Futura is an Internet service. You sign up and log in through a browser, and it’s immediately available. Currently this is called cloud computing, where the customers access “the cloud” (that is, the Internet) for their business needs, and are not required to install any traditional software.
EGA Futura customers typically say that it’s unique for three major reasons:
With EGA Futura, you now have a full suite of services to manage the company life cycle, divided more than 15 Apps inside one unified platform:
Depending on your team’s objectives, you might use all the EGA Futura Apps from Day 1, or you might focus on just the functionality to address the priorities at hand.
The more you and your team adopt EGA Futura into your work, and you determine how you want your business process to be reflected within the technology, the more information you’ll have at your fingertips to deepen customer relationships and improve your overall business.