Centro de Ayuda

Actualizado en 20xx

What is a Help Center?

A Help Center is your customer-facing support site – ideally your customers’ first stop when they run into a problem. Help Centers should include self-service articles, FAQs, contact information, and feedback widgets.

It should be very easy for your customers to contact your support team, through a variety of channels, from anywhere on your Help Center.

What is a help center article?

Articles that cover step-by-step instructions, commonly asked questions, reference materials, best practices – the list goes on.

Typically they live in your Help Center, and are aimed at helping your customers fix problems and use your products. Your self-service articles and any links within them should be maintained regularly (see Help Center Audit), or your customers will get frustrated using outdated content.

# 1
Estamos en el Puesto 1 en Softonic desde hace media década ininterrumpida
24x7
Desde nuestra comunidad ofrecemos soporte técnico todos los días
+60.000
Más de sesenta mil empresas instalan nuestro software todos los años
1994
Desde hace más de 20 años potenciamos a las PyMEs de Iberoamérica