What is a Help Center?

A Help Center is your customer-facing support site – ideally your customers’ first stop when they run into a problem. Help Centers should include self-service articles, FAQs, contact information, and feedback widgets.

It should be very easy for your customers to contact your support team, through a variety of channels, from anywhere on your Help Center.

What is a help center article?

Articles that cover step-by-step instructions, commonly asked questions, reference materials, best practices – the list goes on.

Typically they live in your Help Center, and are aimed at helping your customers fix problems and use your products. Your self-service articles and any links within them should be maintained regularly (see Help Center Audit), or your customers will get frustrated using outdated content.